FAQ
Q: What materials are your mops, cloths, and glass scrapers made of? A: Our cleaning tools are crafted with durability and functionality in mind. Mops feature absorbent, lint-free microfiber or cotton fibers that effectively trap dirt, dust, and liquid without leaving streaks, paired with sturdy, lightweight handles for easy maneuvering. Cloths are made from ultra-soft, non-abrasive microfiber that is gentle on all surfaces (including delicate glass and wood) while being highly absorbent. Glass scrapers have sharp, rust-resistant stainless steel blades for streak-free results and ergonomic plastic handles for a comfortable grip.
Q: Are your cleaning products suitable for all surfaces? A: Most of our products are designed for versatile use across common household and commercial surfaces. Our mops work well on hardwood, tile, laminate, vinyl, and concrete floors—just avoid using excessive water on water-sensitive surfaces like unfinished wood. Cloths are safe for glass, mirrors, countertops, appliances, and furniture, as they won’t scratch or leave lint. Glass scrapers are ideal for windows, mirrors, shower doors, and other smooth glass surfaces; avoid using them on frosted or textured glass to prevent damage.
Q: How do I care for and clean my mops, cloths, and glass scrapers? A: For mops, remove the mop head after use, rinse thoroughly with warm water, and hang to air dry; most mop heads are machine washable (check the product description for details) and should be washed in cold or warm water with mild detergent, avoiding bleach or fabric softeners. Cloths can be machine washed multiple times in cold water and tumble dried on low heat, or hand-washed and air dried—avoid using bleach to preserve their absorbency. Glass scrapers should be wiped clean with a dry cloth after use; replace the blade if it becomes dull or damaged to ensure optimal performance.
Q: How long does shipping take, and how can I track my order? A: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Domestic shipping typically takes 3-5 business days for standard delivery and 1-2 business days for expedited shipping. International shipping times vary by location but generally range from 7-14 business days. Once your order is dispatched, you will receive an email with a tracking number, which you can use on our website’s tracking page to monitor your package’s progress. Tracking information may take 24-48 hours to update after dispatch.
Q: What is your return and refund policy? A: We accept returns within 30 days of delivery for unused, unopened products in their original packaging. If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery to arrange a free return or exchange. Refunds will be issued to the original payment method within a reasonable timeframe after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error (e.g., defective product, wrong item sent). Custom or personalized orders are not eligible for return or refund.
Q: Do you offer international shipping, and are there additional fees? A: Yes, we offer international shipping to many countries worldwide. International orders may be subject to customs duties, taxes, or fees imposed by your country’s customs office—these charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information on potential charges before placing an order. Some remote international locations may have longer delivery times or additional shipping fees.
Q: Can I cancel or modify my order after it has been placed? A: We strive to process orders quickly, so we can only cancel or modify orders if we are notified before the order is dispatched (within 1-2 business days of placement). If you need to cancel or modify your order, please use the order support feature on our website immediately with your order details. Once an order has been dispatched, we cannot cancel or modify it, but you may return the item(s) in accordance with our return policy after delivery.
Q: Are your products eco-friendly? A: We are committed to sustainability and offer many eco-friendly options. Our microfiber cloths and mops are reusable, reducing the need for disposable cleaning products. We source materials that are as environmentally friendly as possible, and we use minimal, recyclable packaging for our products whenever possible. While our products are designed to be durable and long-lasting to reduce waste, we continue to explore more sustainable materials and practices to minimize our environmental impact.